FLW Technologies | Terms, Privacy and Support
FLW Technologies
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Terms of service, privacy notice and support levels

The terms FLW Technologies works under: what we sell, what you own, how personal data is handled under the PDPA, and what support you can expect. Where a signed statement of work says otherwise, the statement of work applies to that engagement.

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Part one

Terms of service

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Part two

Privacy notice

Issued under the Personal Data Protection Act 2010 (PDPA). It covers personal data we hold as a data user, and personal data we process on your behalf when we run a system for you.

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Part three

Support and service levels

Fixing something we built is free, plan or no plan. A support plan buys you the response times below and a named person who already knows your system. New features and changes to how something works are quoted as work.

What Response Cost
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Questions on any of this

Data access requests, correction requests, NDAs and contract queries all go to the same place. A person reads them, not a ticket queue.